COVID-19 Practice Information regarding Scheduled Appointments:
In the best interests of patients and clinicians, we have moved to a mixture of Face to Face and Telehealth appointments. Your appointment will go ahead at the designated time, however will be either by Telehealth or in person as arranged prior to the date. Due to the volume of phone calls please refer to the instructions on this page and avoid phoning the practice about your appointment if possible. All usual fees apply.

Phone and Telehealth Appointments

With recent introduction of phone and Telehealth Medicare item numbers to help manage those with chronic health conditions during the COVID-19 pandemic, Geelong Endocrinology and Diabetes have moved most patient appointments to phone or Telehealth consultations.

For phone and Telehealth appointments – at your scheduled appointment time – please wait by your phone or device for a call from your doctor


What is Telehealth?

Telehealth is an appointment with your Doctor that takes place via a video link over a computer or phone device rather than in the Doctors rooms. You can participate in a video consultation from your home via various options.


Telehealth Appointments: how do they work?

The consultation can take place via the following (some clinicians may not be able to participate in all listed below, they will guide you):

    1. Zoom – Your clinician will email you the zoom details prior to your appointment.
    2. FaceTime – Available if both the clinician and patient have an Apple device (iPhone or iPad or Mac)
    3. WhatsApp – Works on any phone. Download the WhatsApp app and your doctor will be able to call you via your mobile phone number in a WhatsApp video call

To help make your video consultation a success, please follow these simple steps:

  • Be ready at least 15 minutes early to allow for preparation time.
  • Test your microphone and camera before starting and look at the camera during the consultation.
  • Speak clearly so your voice can be picked up by the microphone


Phone consultations: how to they work?

Your doctor will call you on your listed phone number at the scheduled appointment time. Please be patient as the doctor may be running late just as with face to face consultations!


Privacy and Confidentiality

The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations. Those wishing to participate in video consultations should determine their own level of comfort regarding web based video conference systems before proceeding. Recording (video or audio) of all or part of the telehealth consultation is strictly prohibited for all parties. Our practice does not record video consultations and we do not give patients permission to make their own recordings of a video consultation.


Getting ready for your Telehealth appointment via ZOOM

Step 1. Register with ZOOM – click here ( this can be downloaded onto your computer ) OR downloaded the app via the play store / zoom cloud meetings for your phone ).

Step 2. Please make sure you register before your appointment – testing your video camera and microphone.

Step 3. The ZOOM program allows you to share your data, blood glucose readings etc.

Step 4. Prior to your appointment, you will receive an email with a link to the ZOOM details for your appointment, simply click on the link and wait for your doctor to start the meeting (you will be placed into a virtual waiting room, so please allow time if clinician is running a little behind) OR you may receive a personal ID and password to simply type into the JOIN MEETING tab.

Insulin pump users: If you are using an insulin pump, it is your responsibility to ensure this is uploaded onto CareLink , Diasend , Libreview prior to the appointment time.


After your appointment

Any pathology request forms may be emailed and prescriptions that you require will be mailed to you via Australia Post or emailed directly to your pharmacy of choice. If you require a follow up appointment, your Doctor will inform you of this during your consultation. Your doctor will book and advise your of your next appointment time during the consult. Alternatively, one of our administration staff will contact you to book any further appointments.